Digital Transformation

Digital Transformation & Customer Experience (CX)

Digital Transformation & Customer Experience (CX)

Digital Transformation & Customer Experience (CX)Background In today’s customer-led business world, most businesses are not facing digital disruption – they’ve already been disrupted by Industry 4.0. In fact, digital tech and customer centricity is not a...

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Inspirational

Lessons Learned from Complex Dynamics Projects

Lessons Learned from Complex Dynamics Projects

Lessons Learned from Complex Dynamics Projects# IT Software, Dynamics 365, Dynamics 365 implementations, Integration challengesEmbarking on complex Dynamics projects can be a daunting task, as they often present unique challenges and complexities. As a Senior Dynamics...

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Mariana Becerra’s Journey

Mariana Becerra’s Journey

Mariana Becerra's Journey: From Delivery Manager to Head of Operations at The CRM Team# IT Software, Delivery Manager, Operations, CareerIn a recent interview, Mariana Becerra, the newly appointed Head of Operations at The CRM Team, shared her thoughts and emotions...

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From Passion to Action: Celebrating Youth Day

From Passion to Action: Celebrating Youth Day

From Passion to Action: Celebrating Youth Day# IT Software, Youth, Gaming, Life Goals, ProgrammingYouth Day serves as a reminder of the importance of young people in this country. The impact of today’s young South Africans will be even more pronounced as they become...

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Dynamics 365 & Power Platform

Why migrate to Dynamics 365 in the cloud?

Why migrate to Dynamics 365 in the cloud?

Why migrate to Dynamics 365 cloud?The disruption and advancement we’re currently experiencing is largely because of the technology landscape that has changed, there's no going back. On-premise business solutions and costly infrastructure is something of the past. All...

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The Benefits of Marketing Automation

The Benefits of Marketing Automation

The Benefits of Marketing Automation Marketing and sales strategies require some finesse in order to convert consumers into paying customers. Long gone are the days when you could cast your net wide in the hopes of catching one or two fish. Consumers are becoming more...

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AI & Data Analytics

Customer Engagement Trends

Customer Engagement Trends

Customer Engagement TrendsBrands are built on the success of their customer service. Instead of it being a responsive measure to deal with complaints, companies are learning to take personalised, empathetic customer care right to the heart of everything they do. This...

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Our vision for the Microsoft customer data platform

Our vision for the Microsoft customer data platform

Our vision for the Microsoft customer data platformRealizing the Largest Benefits of Using Customer Data Platforms Customer Data Platforms (CDPs) are a modern solution to a modern problem: disconnected customer data. We’re currently living in a world full of data, but...

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How Data Plays A Role In Customer Experience

How Data Plays A Role In Customer Experience

How Data Plays A Role In Customer Experience. Businesses can no longer just offer the best product or service at the best price and be done with it. Consumers are now choosing to spend their money with companies that provide the best Customer Experience. It is...

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Thought Leadership

The Power of User Adoption

The Power of User Adoption

The power of User Adoption - A quick Google search defines inertia as "the tendency to do nothing or to remain unchanged," while Wikipedia defines it as "the resistance of any physical object to a change in velocity." This includes changes in the speed or direction of...

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4 Tips to Raise Long-Term Customer Engagement

4 Tips to Raise Long-Term Customer Engagement

4 Tips to Raise Long-Term Customer Engagement Have you been wondering lately how to improve customer engagement?  It's no surprise that most of us wish we could improve customer engagement within our companies. But how do we do it? Is there a secret ingredient to...

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