Microsoft Dynamics 365 Field Service

Deliver quality, proactive field service


Boost productivity, improve cash flow and increase profitability.

Adopt an A.I. infused field service solution and you’ll be able to ensure that the right person, with the right parts, gets to the right place at just the right time. Dynamics 365 for Field Service covers end-to-end service, including capabilities not found in many competing solutions, such as predictive equipment maintenance management and contract, depot repair and inventory management.

Optimise your resources

Detect and resolve service issues remotely

Full Mobility

Exceed customer expectations

Unleash The Power Of Your Data!

From reactive to proactive

Optimise Your Resources

Automate scheduling to fit in more appointments per day and match specialists with customer demand for specific skills, priority, location, and estimated appointment duration.

Empower dispatchers to manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.

Streamline stock management and improve first-time fix rates by synchronising and tracking stock down to the truck level with real-time visibility.

Be More Proactive and Efficient

Detect, diagnose, and solve problems with IoT and predictive technology—before customers realise there’s an issue.

Automatically create and schedule work orders, dispatch technicians with the right skill sets and equipment, and enable them to access customer information from their mobile devices.

Go from scheduled services to just-in-time predictive maintenance; repair, clean, and replace parts only when needed.

Streamline Your Technicians’ Workflow

Ensure on-time appointments by giving technicians real-time data on their mobile devices, including best routes, turn-by-turn directions, and work order details.

Provide more personalised service by giving technicians a 360-degree view of customer preferences and history.

Complete service visits regardless of limited mobile reception or internet access with fully featured offline modes, geofencing, and push notifications.

Create Effortless Service Experiences

Build customer trust with a more transparent customer service experience that seamlessly shares quotes, contracts, and scheduling information.

Empower customers with an interface that makes it easy for them to self-schedule appointments and keep track of service activities.

Communicate proactively by providing your customers with real-time technician location tracking and automated voice and text appointment reminders.

Driving data consolidation and powering strategic insights:

Microsoft Dynamics 365 & Sasfin Wealth

Towards a revenue-generating sales and service management platform:

Microsoft Dynamics 365 & ICON

Vitality is boosting sales with Microsoft Dynamics 365

Find out how this innovative UK health and life insurer is doing this.

Improving service & relationship management: Microsoft Dynamics 365 & Astute