Digital Transformation

Assimilating Change Management and Project Management

Assimilating Change Management and Project Management

Assimilating Change Management and Project Management Resistance is futile… (A tribute to the “Trekkies” out there) When the Enterprise first engages the Borg, Locutus says: “Resistance – is futile. Your life, as it has been, is over… Strength is irrelevant....

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The Digital Technology Adoption survey goes live

The Digital Technology Adoption survey goes live

The Digital Technology Adoption survey goes live   On the 4th May, we launched a survey on the state of digital technology adoptionin South Africa   The CRM Team partnered with ITWeb to conduct a survey on the state of digital technology adoption in South Africa....

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D365 Business Applications

What are the benefits of Microsoft Dynamics 365?

What are the benefits of Microsoft Dynamics 365?

What are the benefits of Microsoft Dynamics 365? Nucleus Research found 64 per cent of companies using customer relationship management (CRM) consider it impactful or very impactful on their businesses. Sales teams displayed a 17 percent job satisfaction increase when...

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Why Azure and Dynamics 365 are a perfect fit

Why Azure and Dynamics 365 are a perfect fit

Why Azure and Dynamics 365 are a perfect fit When you use Dynamics 365 in conjunction with Azure, you gain access to a number of benefits. These benefits can help streamline your business activities and improve our customer experience, bringing you an attractive...

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CDP & Customer Insights

Our vision for the Microsoft customer data platform

Our vision for the Microsoft customer data platform

Our vision for the Microsoft customer data platformRealizing the Largest Benefits of Using Customer Data Platforms Customer Data Platforms (CDPs) are a modern solution to a modern problem: disconnected customer data. We’re currently living in a world full of data, but...

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Customer Data Platform Growth Continues To Boom

Customer Data Platform Growth Continues To Boom

Customer Data Platform Growth Continues To Boom Customer Data Platforms (CDPs) - The CDP market is booming, and it won't slow down any time soon. Customers are demanding more personalised interactions with brands, and brands who fail to meet these demands will likely...

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Customer Data Platform

Customer Data Platform

Transformation to Value: Customer Data Platform Marketing that lacks real-time data and client consent are referred to as Tone Deaf SPAM, and it is not only annoying but also unlawful under GDPR and POPIA regulations. I fell in love with customer data platforms (CDP)...

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CRM

8 key benefits of marketing automation

8 key benefits of marketing automation

8 key benefits of marketing automation In a nutshell, marketing automation refers to all the digital tools that help marketers reach customers more efficiently, effectively and scalably. But what are the real differences between business that use marketing automation...

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Customer Experience

How Data Plays A Role In Customer Experience

How Data Plays A Role In Customer Experience

How Data Plays A Role In Customer Experience. Businesses can no longer just offer the best product or service at the best price and be done with it. Consumers are now choosing to spend their money with companies that provide the best Customer Experience. It is...

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4 Tips to Raise Long-Term Customer Engagement

4 Tips to Raise Long-Term Customer Engagement

4 Tips to Raise Long-Term Customer Engagement Have you been wondering lately how to improve customer engagement?  It's no surprise that most of us wish we could improve customer engagement within our companies. But how do we do it? Is there a secret ingredient to...

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How to be a customer-centric company

How to be a customer-centric company

How to be a customer-centric company In the simplest terms, customer centricity is about listening to and learning from your customers. It’s about leveraging the information and knowledge you have about your customers to guide your business in a way that is resonant...

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