Microsoft Dynamics 365 for Manufacturing

A powerful manufacturing solution built with industry best practices


Microsoft Dynamics 365 for Manufacturing Gives You a Better Way of Reaching Your Customers

Build better relationships with your customers, suppliers & distributors. Manage your costs and demands with increased data visibility.

Generate & Convert More High Quality Leads

Increase New Customer Acquisition

Increase Customer Engagement with Personalised Service

Equip Your Teams To Be More Productive

Why Microsoft Dynamics 365 for Manufacturing?

Dynmaics365 for Manufacturing is an industry-specific CRM solution built on top of Microsoft Dynamics 365. We blend technology and strategy for a solution that is tailored to a manufacturer’s specific needs. The result is a system that makes business sense.


  • Increased Time to Value
  • Built-in Industry Best Practices
  • Improved User Adoption
  • Optimised Decision Making & Next Best Actions

See why a CRM Manufacturing solution is needed


of leaders feel their competitive edge is down to how they take care of their customers and the quality of the experiences they give them


of companies already use IoT technologies to track customers, products, and supply chains to improve their operations.


of industrial manufacturers use sensors and other digital technologies to monitor the products they sold to customers

The Only Tool You’ll Ever Need

TCT365 for Manufacturing uses a pre-built feature list that combines manufacturing industry best practices with the latest technology to improve your time to value.

Campaign Management

Build, automate and manage multi-channel campaigns targeting multiple segmented customers list.

Event Management

Manage the complete event process, from automated invitations to RSVP management and follow-ups.

Full Omni-Channel

Allow your customers to interact with you using multiple channels that suit them.

Lead Management & Distribution

Generate high-quality leads and distribute the hottest leads to the right sales person.

Sales Pipeline Management

Manage your end-to-end sales process. Accurately forecast your deals and meet sales targets with full visibility of your sales pipeline.

Supplier & Customer Onboarding

Provide customers or suppliers with a guided & seamless onboarding process. Capturing the required details & speeding up the process.

ERP Integration

Seamlessly integrate TCT365 for Manufacturing with your current ERP to utilise an end-to-end solution.

Quote Management

Quickly send quotes to customers using pre-built templates.

Case & Service Management

Give your agents the tools, guidance, and data they need to resolve issues quickly.

Full Mobility

Work on-the-go with rich, modern mobile apps that provide contextual news, social data, and task flows. Access all your customer data off-line or on.

Field Service Management

Optimise resource scheduling, manage on-site quoting & equip your field technicians with everything they need to complete the job on the first visit.

Reporting & Dashboards

See all your key metrics and data in one place. Get contextual prompts and actionable insights to optimise your decision making.

“Our goal is not data for the sake of data, but to deliver more expert insights to the right stakeholders at the right time.”

Nick Farrant – Senior Vice President, Rolls-Royce

Unleash the power of your data!