Microsoft Dynamics 365 Customer Insights – Journeys
Understand your customers and create truly personalized experiences.
Deliver connected
customer journeys
Create engaging experiences by uniting customer data with real-time journeys and Copilot in Customer Insights.
Personalize customer experiences with AI
About
Elevate Customer Experiences
Dynamics 365 Customer Insights – Journeys isn’t just for marketers anymore. With AI and natural language input assistance, business users can build trigger-based journeys that reach customers across multiple touch-points, growing relationships from prospects, through sales and support.
Personalize customer experiences with AI
Engage customers in real-time
Win customers and earn loyalty faster
Grow with a unified, adaptable platform
Engage customers in real time
Reach customers across multiple touch-points
Personalize customer experiences with AI
- Turn insights into relevant action with AI-driven recommendations for content, channels, and analytics.
- Customer Insights – Data segment and profile integration allows organizations to seamlessly leverage the deep customer understanding in Customer Insights – Data.
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Engage customers in real time
- With trigger-based customer journeys using email, text message, or push notification channels, organizations can trigger customer journeys in real time, pick the right channel for each individual, and react to customer-led actions in the moments that matter.
Win customers and earn loyalty faster
- Working across all customer touchpoints, real-time customer journeys are truly an end-to-end experience.
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Grow with a unified, adaptable platform
- Easily customize and connect with tools you already use.
- Efficiently manage compliance requirements and accessibility guidelines.